Journal iPad App Frequently Asked Questions

Please select from a topic below to get started.

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Registration and Authentication


Q:

How do I access full-text content in my app?

A:

That depends on how you normally access journal content on Wiley Online Library.


Institutional Access

If you normally have access via your institution without needing to sign in to Wiley Online Library:

  1. Register for a Wiley Online Library account, if you do not have one already.
  2. Access Wiley Online Library from your institution’s network, and log in. If you are off-site and need help getting access to licensed content, contact your librarian.
  3. Visit the roaming access section of "My Profile" and click "Activate Roaming Access."
  4. Use your Wiley Online Library account to "Log In" to the app (see "Logging In to the App" below for more details).

You will now be able to access licensed content for 3 months, at which time you will need to re-activate roaming access.

Society Website Access

If you normally have access via your society website:

  1. Register for a Wiley Online Library account, if you do not have one already.
  2. You should have received an "Access Code" from your society via email. If you have not received your code, please contact your society for assistance.
  3. Visit the "Trial Access" section of "My Profile" and enter the access code that you received.
  4. Use your Wiley Online Library account to "Log In" to the app (see "Logging In to the App" below for more details).

Wiley Online Library Personal Subscription

If you normally have access via a Wiley Online Library username, simply use your Wiley Online Library account to "Log In" to the app (see "Logging In to the App" below for more details)

Logging In to the App

  1. Upon first launch of the app, you'll see an overlay with a "Current Subscribers" section. From this overlay, tap "Learn how to get access".
    • If you don't see the overlay, tap "Settings" (Gear Icon), then tap "Get Access".
  2. Tap the "Log in" button.
  3. Enter your Wiley Online Library account information and tap "Submit".
  4. Tap "Confirm".

The app will confirm your details with Wiley Online Library and unlock your subscribed content.

If you are logged in to the app via Wiley Online Library, but still can't access content

This scenario could happen for two reasons:

  1. Your Online Library account isn't correctly associated with your subscription(s). Use one of the methods above to associate your account (see "Institutional Access" or "Society Website Access"), then:
    1. From within the app, tap "Settings" (the gear icon).
    2. Tap "Refresh Account".
  2. You are not licensed to view the content.
    • Check with your Institution or Society to inquire about subscribing to the journal.
    • If available, purchase an individual subscription to the journal via Wiley Online Library.
    • If available, purchase an iPad only subscription to the journal from within the app.

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Slowness upon Upgrade


Q:

I’ve just upgraded to version 2.0 or 2.1. Why is the app so slow upon launch?

A:

If you’ve been an active user of the earlier versions of the app and have downloaded several issues or favorited a lot of articles, the app will need to reprocess that content to make it compatible with the new version. This could take up to 2 minutes per previously downloaded issue and several seconds per saved article. This will only happen once when you first launch the latest version of the app. We are working on a solution for this and apologize for the inconvenience.


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