Frequently Asked Questions

• Issues we are working on
• General
• Library Customers
• Linking
• Usage Data
• Researchers & Authors
• Alerts
• Abstract and article pages
• Search & Discoverability

Issues we are working on
 

Since the launch of Wiley Online Library a number of issues have been reported through our Customer Services Team (www.wileycustomerhelp.com). Many thanks for taking the time to report these. We are working on resolving all issues as quickly as we can. Below is a summary of some of these and progress to date: 

• Federated Access / Shibboleth - logging in sends users to the Wiley Online Library login page (Updated) 
  • This issue has not been resolved, however, we announced this week that the syntax to generate content-specific (WAYFless) URLs is now available, and instructions for librarians have been posted on our site. Download PDF document with WAYFless Instructions for Athens and Shibboleth Authentication. We apologise for any inconvenience this issue may cause. 
• EZ Proxy links
  • Displays a text-only version of the website (Updated: Actions for you to take) - Wiley has worked with customers who reported this issue and we have identified a potential "MaxVirtualHosts" problem when accessing Wiley Online Library through EZ Proxy. This may be the cause of the problem if you are seeing a text-only version of the website.  We are looking into a solution to prevent this error from occurring. In the meantime, if you do experience a display issue when accessing Wiley Online Library via EZ Prozy, you can take the following actions: log into EZ Proxy admin, click on “View server status,” click the “Hosts” tab, scroll down to the bottom and select one of the options for freeing up virtual hosts. If this does not resolve the issue, please visit our Customer Services site at www.wileycustomerhelp.com and report the issue. We are sorry for any inconvenience caused.

General
 

Q. When did Wiley Online Library launch?
A. Wiley Online Library launched over the weekend of 7–8 August 2010.

Q. Why was there no overlap when both Wiley InterScience and Wiley Online Library were available?
A. It was not possible to have both websites available publicly as this would duplicate content and cause problems for link resolvers, search engine linking, and reporting. Wiley InterScience will be taken down when Wiley Online Library launches.

Q. Will there be any period of ‘downtime' when neither Wiley InterScience nor Wiley Online Library will be available? 
A. Over the next few weeks we will continue to run diagnostics and address any issues brought to our attention to ensure the robustness of the service and provide the best possible user experience. This may result in brief periods of downtime for maintenance. We will provide advance notice whenever possible.

Q. Does the site and its features work for all browsers?
A. Yes, all current standard web browsers are supported. These include Internet Explorer for Windows (versions 6 and higher), Firefox Mac and Windows (versions 3 and higher), Safari Mac and Windows (versions 4 and higher), Opera Mac and Windows (versions 10 and higher), and Google Chrome Mac and Windows.

Q. Is Wiley Online Library accessible through mobile devices?
A. The site is accessible on mobile devices but is not specifically optimized for those platforms.

Q. What content and functionality is available free to all users?
A. All users are able to search full-text and read tables of content, article abstracts, chapter summaries, supplementary information, and journal homepage information for free. Every journal has a free sample issue and some journals also provide other free content, such as free backfiles or OnlineOpen articles which have been funded by the author. Users can register for free in order to sign up for email alerts and to save favorites as part of personalization features.

Q. Does the site meet accessibility guidelines (like those of the Americans with Disabilities Act)? 
A. Wiley Online Library endeavors to conform to level Double-A of the World Wide Web Consortium (W3C) Web Content Accessibility Guidelines 2.0 and to section 508 of the US Rehabilitation Act. There is a statement here about Accessibility.

Q. What content is available on Wiley Online Library?
A. Wiley Online Library delivers integrated access to over 4 million articles from 1500 journals, 9000 books, and hundreds of reference works, laboratory protocols and databases from John Wiley & Sons and key imprints including Wiley-Blackwell, Wiley-VCH and Jossey-Bass.

Q. Has all journal and book content transferred to Wiley Online Library?
A. Yes, everything that is on Wiley InterScience will be on Wiley Online Library.

Q. Has Blackwell Reference Online content transferred to Wiley Online Library?
A. No, Blackwell Reference Online remains on a separate platform (www.blackwellreference.com).

Q: How can I find Reference Works on Wiley Online Library?
A: Reference works are listed as Books. If you search on Wiley Online Library you can filter your results by Product Type. Select Books to view online books and reference works. We have changed the labelling for reference works following feedback from users.

Q. How will Cochrane be affected?
A. The Cochrane Library has been moved as-is to Wiley Online Library.

Q. Will new features be added to Wiley Online Library in the future?
A. Yes, there will be continuous development of the site with regular future releases introducing new features. Details of these will be made available before each release.

Q. What customer support is planned for the launch?
A. We will provide ongoing information and support for customers and researchers up to, during, and following the launch of Wiley Online Library. This includes 24 x 5 email and telephone support and 24 x 7 online self-help. We will keep this information site updated with the latest FAQs and resources to ensure a successful transition and will continue to send out updates via email, RSS, Twitter and Facebook.

Q. What training is available for the launch?
A. Online tutorials, webinars, a video and user guides will be available.  Please see our Training and Tutorials pages for further information.

Library Customers
 

Q. Were librarians consulted about the site's design and functionality?
A. Yes, librarians were consulted and we have held several rounds of previews with customers from across the world.

Q. Was the site tested by libraries prior to launch?
A. Yes, we have tested the new site with several institutional customers.

Q. Does Wiley Online Library have Access Icons?
A. Yes, there are Access Icons indicating which content the user is entitled to access through their institutional license, society membership or because it is freely available, including as an author pays OnlineOpen article. Access Icons appear at multiple levels through the site, including on title listings and search results.

Q. What do the Access Icons look like?
A.  Access Icons for available content look like this:

	You have access. Content is available through an institutional license, a personal subscription, membership or a valid Pay-Per-View (PPV) token.
	Everyone has access. Content is freely available
	Everyone has access. The author, or a funding agency or institution, has paid a fee to ensure that the content is freely available to non-subscribers

Q. What access routes does Wiley Online Library support?
A. Federated access, such as Shibboleth, are supported as well as Athens, IP, Username and Password, Trusted Proxy Server and roaming access.

Q. Does the new site support Shibboleth access?
A. Yes, Wiley Online Library supports federated access/Shibboleth and the UK Access Federation in the first instance. Further regional federations will follow. UK institutions that wish to use Shibboleth to access Wiley Online Library should contact their Wiley-Blackwell Account Manager to be set-up.

Q. Have custom IP ranges transferred to Wiley Online Library?
A. Yes, they have been transferred.

Q. Have customer licenses transferred to Wiley Online Library?
A. Yes, existing customer licenses from Wiley InterScience have been transferred to Wiley Online Library.

Q. Have perpetual rights been transferred to Wiley Online Library?
A. Yes, perpetual rights are part of the customer license terms and these have been transferred from Wiley InterScience to Wiley Online Library.

Q. Have remote institutional usernames and passwords migrated?
A. Yes, any customer who has set up remote institutional usernames and passwords in Wiley InterScience can use these in Wiley Online Library. Similarly, any user who had set up roaming access in Wiley InterScience will be able to use the same username and password in Wiley Online Library.

Q. Is there space for institutional branding logos?
A. Yes, institutional branding logos can appear at the top of every page throughout the site. Administrators have the opportunity to upload these through the Customer Administration site.

Q. Is federated search supported on Wiley Online Library?
A. Yes, federated search through the Z39.50 protocol is supported for journal content on the site (book and database content will be made available via Z39.50 in the the future).  More information about the version of the Z39.50 NISO standard Wiley supports and the URL to connect to Wiley's Z39.50 service is available on the Technical Information page.

Q. Has administrator access been migrated to Wiley Online Library?
A. Yes, administrator usernames and passwords have been migrated from Wiley InterScience to Wiley Online Library. We recommend that all administrators check and update their details on Wiley Online Library.

Q. Are MARC records be available for Online Books?
A. Yes, enhanced MARC records are available free for all customers via OCLC.

Q. Do articles and chapters have DOIs?
A. Yes, DOIs are available at product level and at article and chapter level.

Q. How have websites with Trusted Proxy Server access (TPS) access been affected?
A. We have sent full instructions directly to all customers using TPS.

Q. How have customers that locally host content been affected?
A. We have been in touch with locally hosting customers to let them know of any changes that will affect them.

Q. Are Wiley Online Library logos, promotional text and marketing support available?
A. Yes, please see the Promotional Tools page for a range of logos and images that you can use when promoting awareness of the site on your library, society, or departmental website, in your subject community portal, personal site, blog, wiki, etc.


Q. What distinguishes ‘current' journal content from ‘backfile' journal content?
A. Backfile journal content can be licensed separately from current journal content. There is no backfile separator line on the list of issues on Wiley Online Library as there was on Wiley InterScience. The All Journals List shows which issues are considered part of the backfile for each journal. In addition, Access Icons show users which content they are entitled to access as part of their license.

Linking
 

Q. Have link resolvers and the library cataloguing vendors been informed to make sure that links redirect to the new site?
A. Yes, we have worked with third party vendors, including Serial Solutions, ExLibris SFX, EBSCO A-Z, and OCLC EZproxy, among others, to ensure that all links redirect correctly.

Q. Does Wiley Online Library offer support for OpenURL linking?
A. Yes, Wiley Online Library is both a source of and target for OpenURL links down to the article/chapter for all content types. We support OpenURL 1.0. Full details are available in this Wiley Online Library OpenURL Interface and DOI Interface document.

Q. What is the new URL/web address for Wiley Online Library? 
A. You can see the web addresses/URLs for the main pages on Wiley Online Library on this URL structure spreadsheet.  We also now have available a full list of Journal DOIs and new URLs on Wiley Online Library as well as a full list of Online Book DOIs and New Title Level URLs on Wiley Online Library.

Q. Do librarians need to do anything to ensure that their links work?
A. Linking redirects have been put in place and we have worked with link resolver vendors to ensure that most links will continue to work correctly. However, we cannot guarantee that all redirects will work in the long term. We therefore strongly suggest that librarians take this opportunity to replace old Wiley InterScience and Blackwell Synergy URLs in their catalogs with new direct OpenURL links to Wiley Online Library. Full details are available in this Wiley Online Library OpenURL Interface and DOI Interface document. For a listing of the new URL structure for Wiley Online Library, see this URL structure spreadsheet.

Q. When should librarians update their links?
A. Librarians should update their links now.

Q. What else can librarians do to update their library and department sites when Wiley Online Library launches?
A. We suggest that librarians take the opportunity to update their websites with new information about Wiley Online Library once the new site launches (replacing all old information about Wiley InterScience and Blackwell Synergy). We have provided logos and text of different lengths for this purpose.  Please visit the Promotional Tools page for images, text and links that you can use when promoting awareness of the site on your library, society, or departmental website.

Usage Data
 

Q. Are usage reports available on Wiley Online Library?
A. Yes, self-service COUNTER-compliant usage reports are accessible through the Customer Administration area of Wiley Online Library. Login to the Customer Administration area at: http://wileyonlinelibrary.com/administrator-login

Q. What usage reports are available on Wiley Online Library?
A. Customers can access their historical usage reports from Wiley InterScience through a link on the Customer Administration area of Wiley Online Library. This includes usage reports for 2009 and earlier as well as usage for the period from January 1 2010 to August 7 2010.

The first new reports showing usage on Wiley Online Library during August 2010 are available as of October 2nd 2010. We have reprocessed usage data for the period August 1 to August 7 2010 from Wiley InterScience and combined this with the usage for the period August 8 to August 31 2010 from Wiley Online Library. We are delivering this as a single monthly report in Wiley Online Library.

We are providing usage reports required by Release 3 of the COUNTER Code of Practice for Journals and Databases (www.projectcounter.org) for August data as of October 2nd 2010, as well as some others:

•  COUNTER Journal Report 1 - Number of Successful Full-Text Article Requests by Month and Journal
•  COUNTER Journal Report 1a - Number of Successful Full-Text Article Requests from an Archive by Month and Journal
•  Journal Report 1b - Number of Successful Full-Text Article Requests by Month and Journal (Front File Only)
•  COUNTER Books Report 2 - Number of Successful Section Requests by Month and Title
•  Article Select Token spend for all products
•  The Cochrane Library report, covering the 3 biggest databases, monthly usage

Q. When will a single report for all 2010 usage data be available?
A. We will reprocess all the usage data gathered from Wiley InterScience in January to July 2010 and combine this with the usage gathered from Wiley Online Library since August 2010. We will deliver full 2010 year-to-date COUNTER usage reports by the year end at the latest and will make every effort to publish them earlier.

Q. Is SUSHI supported?
A. Yes, we will provide the URL to access the SUSHI export when we publish the full 2010 year-to-date usage report. Customers will be able to point their SUSHI client at this URL to access the single continuous report for 2010 once available.

Q. Will more usage reports be added to Wiley Online Library?
A. Yes, we will work to add other reports over the next several months.

Q. What effect will reprocessing the data from Wiley InterScience have on the year-to-date reports?
A. Customers who downloaded their usage data from Wiley InterScience in the first half of 2010 may notice that their figures have changed when they download usage data for the same period from Wiley Online Library. This is because of the data migration that took place in the platform transition. Data elements such as content and customer identifiers have been updated on Wiley Online Library and this will have inevitably affected how usage is reported.

Q. How else will our usage be affected by the site transition?
A. We expect there will have been a temporary downturn in usage as the site has changed. This is a result of the necessary downtime, search engine re-indexing of the content, and users who will at first be unfamiliar with the new site. We have done what we can to minimize these effects and expect the usage to fully recover.

Q. Are usage reports from Wiley InterScience accessible from Wiley Online Library?
A. Yes, usage reports from Wiley InterScience are accessible from the customer administration area of Wiley Online Library.

Q. How regularly are usage reports updated?
A. We will make available the usage data for the previous month within the following month. This will continue to be the case every month.

Researchers & Authors

Q. Were researchers consulted about design and functionality?
A. Yes, we held user group sessions with a range of different types of researchers and other users from different backgrounds. They provided valuable input into the interface design and functionality of the site.

Q. Do registered users of Wiley InterScience need to re-register, authenticate, or anything else, before using Wiley Online Library? 
A. No, we have migrated all user information to the new site.  For more information about how to log in to Wiley Online Library, please see the Services for Users page.

Q. Has everything in My Profile moved over to Wiley Online Library? 
A. All saved articles, titles, purchase history and email alerts has migrated. Saved searches have not been migrated due to the difference between the Wiley InterScience and Wiley Online Library search engines. However, users who have saved searches on the Cochrane Library will continue to have these available.  Please see the Services for Users page for further details about My Profile settings and more new and improved benefits for all users. 

Alerts
 

Q. How have email alerts transferred for users?
A. All email alert registrants will continue to receive the alerts they have registered for.

Q. What are the improvements to E-alerting?
A. As well as Table of Contents alerts, Wiley Online Library provides Online Early and Accepted Article alerts. Those registered for e-TOC alerts will automatically receive EarlyView and Accepted Article alerts for their chosen journal.

Q. Can users sign up for new product announcements and updates via email?
A. Yes, users can opt in to receive updates for products in any subject area.

Q. Will users need to set up new RSS feeds?
A. Yes. the new RSS syntax is: http://onlinelibrary.wiley.com/rss/journal/ where is the journal Digital Object Identifier, e.g.: http://onlinelibrary.wiley.com/rss/journal/10.1111/(ISSN)1467-6281.

Abstract and Article pages
 

Q. What citation services are supported?  UPDATED!
A. Users can export citations directly into EndNote, Reference Manager, RefWorks, ProCite, and plain text.

Q. How can I download exported citations in Wiley Online Library in the correct format?
A.

1. Export the Citation in Wiley Online Library
2. Upon clicking "Submit" choose "Save" instead of "Open" and save the file on your desired location.
3. In Reference Manager, import the saved file using "Import Text file"
4. In the "Import Text File" Window, change the "Filter" by clicking on the button with "..."(this is located before the "Edit Filter") and choose "RIS.cap"
5. Choose the saved file in #2 in the "Text File" field.
6. Click "Import" button.
    

Q. Is Supporting Information available to non-subscribers?
A. Yes, supporting information is free to all users.

Q. In the "Cited By" section where does data come from and how often is it refreshed?
A. “Cited by” is populated by data from CrossRef and Wiley Online Library. Citations are shown for Wiley titles and all titles from other publishers within CrossRef. All data is refreshed in real-time; it searches for new citations when a user clicks on the link.

Q: Is reference linking available in Wiley Online Library?
A. Yes, reference linking is available to CrossRef, PubMed and Chemport well as links to content within Wiley Online Library.

Q. Are references in PDFs hyperlinked?
A. Generally references within PDFs are not clickable but this varies by journal.

Search & Discoverability
 

Q. Is Wiley Online Library optimized for search engine discoverabilty?
A. Yes, search engine discoverability is fully supported with full-text crawling of content to deliver relevant and immediate results to users, including those coming to the site from Google, Google Scholar and others.

Q. What kind of search is available on Wiley Online Library?
A. Full-text searching across all product types is available. Search results can be filtered by various criteria.

Q. How does citation search work on Wiley Online Library? 
A. Within a title, users can opt to search “By citation” from the drop-down menu in the search box in upper-right side of the product page. This will bring up a “Search by Citation” box underneath the original search box. You can then search for a specific article by entering values for all three fields: Volume, Issue, and Page. We are currently working on developing the citation search facility in order to allow searches with one or more unpopulated fields; however, this is not currently available.

Q. Is federated search supported on Wiley Online Library?
A. Yes, federated search through the Z39.50 protocol is supported for journal content on the site (book and database content will be made available via Z39.50 in the the future). More information about the version of the Z39.50 NISO standard Wiley supports and the URL to connect to Wiley's Z39.50 service is available on the Technical Information page.