Customer Administration

The Customer Administration area of Wiley Online Library is where you can:

  • Access a link to the Wiley Online Library Bookstore for instant purchases
  • Update your Institutional Administrator contact details
  • Manage your IP addresses
  • Manage Article Select tokens
  • Access your historical usage reports from Wiley InterScience
  • Access your holdings report by following the instructions in the User Guide
  • Download COUNTER-compliant usage reports for Journals, Databases, Online Books and Online Reference Works by following the instructions in the Guide to Wiley Online Library Usage Reporting.
  • Upload your institutional name or branding logo, plus add a URL to link to, to appear on every page of the site

Login to the Customer Administration area at:

Notice to customers: Information about Swets

On 19 September, Swets & Zeitlinger Group BV (Swets) requested and received a suspension of payments order from an Amsterdam court.

We strongly advise you to consider alternatives to placing future orders and making payments to Swets given the present circumstances.

Wiley understands the seriousness of this situation and is committed to working closely with you to minimize any interruption in service. We are actively reaching out to the Swets Management team and the Court appointed administrator to fully understand the current position and insure affected customers are identified.

If you have recently made any payments to Swets for subscription renewals relating to Wiley journals, please contact Wiley Journal Customer Services representatives at to review the status of these renewals.

To discuss any payments to Swets for consortia packages or Enhanced Licenses for Wiley journals or other Wiley Online Library products, or if you have any other questions please contact your Account Manager or

If you wish to change the way you transact business with Wiley in the future, we will be happy to assist you.

We will continue to share information on this developing situation as it becomes available.

Wiley Online Library Bookstore

Wiley are proud to announce the launch of the Wiley Online Library Bookstore, exclusively for the use of Institutional Account Administrators.

Visit to get started.

The Bookstore caters to orders for online books, online reference works and journal backfiles via perpetual access purchase only.

Designed to handle orders that your institution needs quickly - the new online bookstore can handle your institution's needs simply and efficiently.

If you will be placing an order greater than a $10,000 value, please contact your account manager to discuss special pricing.

Contact Us - if you have any problems or questions you can still easily contact your Wiley Online Library support team at:

Why not get started today - simply click here to visit the Bookstore and get signed up today.

Other Administrator Resources

Federated Searching
Update your library's federated search system with the new Wiley Online Library Z39.50 URL for journals:

Federated Access/Shibboleth
To request this, please download and complete the approprate form below (PDF) and send it to your regional Wiley Account Manager.

Shibboleth/OpenAthens WAYFless URLs
As of 06 December 2013, we have updated our WAYFless URLs to incorporate the Entity ID, reduce the number of required parameters, and generally align with current industry practice for WAYFless URLs. This new syntax reduces the potential for errors in the construction of the URLs, and is a much more reliable service for seamless access to your licensed holdings.

We will continue to support the old WAYFless URL syntax until 31 January 2014. We strongly encourage customers to update their links as soon as possible to avoid any interruption of access.

Instructions for constructing WAYFless URLs can be downloaded here.

Download the User Guide to the Customer Administration Area (PDF):

See the extensive selection of training materials at: Training and Tutorials


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